Q1 | ||
|---|---|---|
Q2 | ||
Q3 | ||
Q4 | ||
Q5 | ||
Q6 | ||
Q7 |  | |
Q8 | ||
Q9 | ||
Q10 | ||
Q11 | ||
Q12 | ||
Q1 Can I reserve a car to meet my application ?
A1
Yes , after receiving your requirement , we will select and offer the car to match with your application.
Q2 How can I pick up / drop off the car ?
A2
We will deliver the rented car and receive the returned car at your specified place within Bangkok. There will be no extra charge for this service***. For other areas outside Bangkok, there will be some extra charge varying on the distance of the place.
(*** This condition applies when renting a car at least 3 days.)
(*** This condition applies when renting a car at least 3 days.)
Q3What documents are required to rent a car ?
A3
The followings are mandatory requirements:
Thai Renter | Foreign Renter |
|---|---|
Thai driver license of at least 2 years valid | Valid International driver license; |
Local Identification (ID) | Passport |
20,000 baht of credit card deposit | 20,000 baht of credit card deposit |
Q4 How old do I have to be to rent a car ?
A4
Generally , the minimum age to rent is 23. If you are under 23, you will need to check with us in advance if it is acceptable.
Q5 Can I let other persons drive the rented car ?
A5
We do not encourage the renter to let someone else drive the rented car. There are many cases that happen to the car and there would be difficulties for insurance claim. In case that the insurance does not cover such as alcoholic drinking while driving , no valid driver license , and / or using the car in any illegal activities, etc.,
the renter will be fully responsible for all damages and expenses.
the renter will be fully responsible for all damages and expenses.
Q6 How can the payment be made? And how much is the cancellation fee?
A6
The system is trustworthy and highly secured. We accept most credit card companies including Master Card, VISA and JCB. Once you agreed to the price offered, we will send the payment page attached with the confirmation email.
The payment page includes a link that will direct you to make a secured payment online page. Alternatively, you can also pay by cash to our staff on the first day of rental. Bank transfers are also available.
Important! for VISA Card & Master Card, please read How to Verify Credit Card
In case of Cancellation Fee
| Cancellation Period | Late Cancellation Charge (for daily rent) | Late Cancellation Charge (for monthly rent) |
|---|---|---|
| 7days prior to arrival | 1day charge | 1 week charge |
| On the day of arrival | 100% of total charge | 100% of total charge |
| No show / No notice of Cancellation | 100% of total charge | 100% of total charge |
Q7 How does the insurance cover?
A7
Every rented car is covered by first class insurance.
Please see detail for limited liability:
All information regarding the insurance and contact number can be found on the driver's front windshield and in the glove compartment.
In any case, please call the insurance immediately if accident occurs.
However, there are some cases that insurance does not cover and the renter will be fully responsible for all damages and expenses.
The insurance does not cover in case:
• Rented car is driven outside Thailand
• Using rented car in illegal activities
• Using rented car in speed racing activities
• Alcoholic drinking while driving
Please see detail for limited liability:
Third Party Person Injury or Death | |
|---|---|
Bodily Injury | 500,000Baht per person |
10,000,000Baht per accident | |
Property Damage | 5,000,000Baht per accident |
Personal Accident | |
1 Unnamed Driver | 100,000 Baht |
4 Unnamed Passenger | 100,000 Baht per person |
Medical Expenses | |
100,000 Baht per person | |
Bail Bond for Driver | |
200,000 Baht per accident | |
Deductible to be borne by renter in the event Renter is fault or unable to report the other party In an accident to lessor (*Please refer Q8 ) | |
5,000 Baht per accident | |
In any case, please call the insurance immediately if accident occurs.
However, there are some cases that insurance does not cover and the renter will be fully responsible for all damages and expenses.
The insurance does not cover in case:
• Rented car is driven outside Thailand
• Using rented car in illegal activities
• Using rented car in speed racing activities
• Alcoholic drinking while driving
Q8 What is the Rental Excess Charge ( REC ) ?
A8
The Rental Excess charge ( REC ) , as stated in vehicle contract is the charge that the renter agrees to pay for the following cases;
This REC is the cost of repairing per accident which includes the time loss in order to replace and the opportunity loss of that car. However, the REC is excluding the lost accessories of the rented car.
In short, if there are no losses and damages to the rented car, the renter will not be responsible for the REC.
- Accident occurred and the renter found guilty
- Accident occurred and no fault liability party can be identified
- Accident occurred and the driver has temporary driver license or not exceeding one year and / or the driver is younger than 23 years old
This REC is the cost of repairing per accident which includes the time loss in order to replace and the opportunity loss of that car. However, the REC is excluding the lost accessories of the rented car.
In short, if there are no losses and damages to the rented car, the renter will not be responsible for the REC.
Q9 Do you recommend a Thai driver ?
A9
Yes , we highly recommend you to hire a Thai driver since Bangkok is a very big and congested city. Driving here is similar to those other big cities such as New York and it can easily make your head spin. There are very few parking spaces but too many cars and motorcycles. If you are not familiar to the area, you probably end up getting lost. The labor cost in Thailand is relatively low and the cost of hiring the driver is reasonable.
Our drivers are well trained and can speak moderate English. They can guide or assist you through any problems that you may have. The advantage of hiring a driver is also to eliminate your responsibility for all the accidents or damages charge should it happens.
(click here for driver's rate).
Our drivers are well trained and can speak moderate English. They can guide or assist you through any problems that you may have. The advantage of hiring a driver is also to eliminate your responsibility for all the accidents or damages charge should it happens.
(click here for driver's rate).
Q10 What happens if I return the car late?
A10
Late return of less than 1 hour will not be charged.
2 hours or more, please check below.
2 hours or more, please check below.
2 - 6hours | Half day charge |
|---|---|
6hours - | 1 day charge |
Q11 What refueling option do I have ?
A11
Usually the renter will receive approximately 20% of the fuel in the gasoline tank. The renter is required to maintain the same 20% of fuel when returning the car. Refund can not be claimed for the excess fuel.
